1. Scope of this Privacy Policy

This Privacy Policy applies to information processed through
the official KroozTV website at
krooztv.net,
including:

• The public KroozTV website and landing pages.
• The KroozTV billing and client area.
• Free and paid IPTV trial requests.
• Retail IPTV subscription orders and renewals.
• Account activation and technical support.
• Reseller panels and reseller-credit services.
• Affiliate and referral-program activity.
• The official KroozTV live-chat service.
• Website cookies, analytics and security technologies.

This Policy does not control the independent privacy practices
of an unaffiliated reseller, application developer, internet
provider, payment provider or external website.

When you purchase from an independent reseller, that reseller
may act as a separate controller of the information it collects
directly from you.

2. Who controls your information?

KroozTV, operating through krooztv.net, is responsible for the
personal information it collects and determines how to use for
its website, direct customer accounts, orders, service security,
support, reseller services and affiliate services.

The specific contracting operator connected to a purchase may
also be identified on the applicable order, invoice, transaction
record or payment instructions.

Privacy questions and rights requests must be submitted through
the

official KroozTV live chat
.

Do not send highly sensitive credentials through live chat.
KroozTV will never need your payment-card security code, wallet
private key, cryptocurrency recovery phrase or complete account
password to process a privacy request.

3. Categories of information we may collect

Identity and account information
Name, username, customer identifier and information
associated with the client-area account.
Contact information
Contact details supplied during registration, checkout,
support or an affiliate or reseller application.
Order and invoice information
Products, subscription periods, connection quantities,
invoice numbers, prices, currencies and order status.
Payment-reference information
Payment method, transaction reference, amount, date,
payment status and limited fraud-verification details.
Device and application information
Device category, operating system, player application,
browser, user agent and setup information.
Network and connection information
IP address, approximate network location, connection
times, session status and simultaneous-use information.
IPTV configuration information
Subscription identifier, portal type, playlist format,
package, expiration date and MAC address when required.
Support information
Live-chat messages, screenshots, attachments, error
details, troubleshooting steps and support history.
Reseller information
Panel account, credit balance, account creation records,
reseller activity and customer-line identifiers.
Affiliate information
Referral identifier, referral visits, conversions,
commission records and payout information.
Website information
Pages visited, referring page, browser data, cookies and
interaction information where applicable.
Security information
Login attempts, unusual access patterns, abuse reports,
blocked activity and fraud or chargeback indicators.

4. Account, registration and order information

When you open a client-area account, request a trial or place an
order, KroozTV may collect information needed to:

• Create and identify the customer account.
• Generate an invoice and associate payment with the order.
• Activate the correct subscription period and connections.
• Deliver credentials or client-area access.
• Provide renewal, upgrade and cancellation functions.
• Prevent duplicate accounts, trial abuse and payment fraud.
• Maintain a record of the customer agreement.

The information requested may depend on the selected product,
payment method, fraud risk, customer location and whether the
order concerns a retail, reseller or affiliate account.

You are responsible for ensuring that information entered in
the client area or supplied during checkout is accurate and
current.

5. Payment and transaction information

KroozTV may process limited payment-related information needed
to confirm, reconcile, investigate, refund or document a
transaction.

Card or payment-provider transactions

KroozTV may receive a payment status, transaction
identifier, amount, currency, payment date and limited
account or fraud indicators from the payment provider.

Cryptocurrency transactions

Information may include the transaction hash, amount,
payment network, sending or receiving wallet address and
blockchain-confirmation status.

Refund and dispute records

KroozTV may retain refund decisions, chargeback notices,
dispute documents and communications concerning the
transaction.

Accounting records

Invoice and transaction information may be retained to
satisfy tax, accounting, fraud-prevention and legal
recordkeeping requirements.

KroozTV does not need your complete card number, card security
code, online-banking password, wallet private key or recovery
phrase through live chat. Do not provide this information.

A payment provider may collect payment information directly
under its own privacy notice and security procedures. KroozTV
may not receive or store the complete underlying payment
credentials.

6. IPTV service and technical information

Operating an internet streaming service requires certain
technical records. KroozTV may process information such as:

• Subscription username or service identifier.
• Activation and expiration dates.
• Number of purchased simultaneous connections.
• IP address used to connect to the Service.
• Connection, disconnection and session timestamps.
• Active connection count and connection-limit events.
• Player, device, browser or user-agent information.
• Portal, playlist or connection method.
• MAC address when required for compatible portal devices.
• Error codes, authentication failures and service responses.
• Network, security, abuse and performance information.

Technical service records may contain a stream, channel or
content identifier when this is generated by the system and is
necessary to deliver playback, investigate a reported problem,
protect the platform or enforce connection limits.

Why connection logs are used

Connection and security records may be used to:

• Authenticate the subscription.
• Permit the purchased number of simultaneous streams.
• Identify credential theft or public credential leakage.
• Investigate buffering, login and playback reports.
• Detect automated activity, restreaming and abuse.
• Protect customers and service infrastructure.
• Respond to lawful requests and payment disputes.

KroozTV does not require access to unrelated personal files,
photographs, contacts, microphone recordings or messages stored
on your device merely because you use an IPTV subscription.
Permissions requested by a third-party player are controlled by
that application and its developer.

7. Live-chat and support information

KroozTV uses Crisp to provide official live-chat support.
Information processed through live chat may include:

• Your live-chat messages and conversation history.
• A name or account identifier you choose to provide.
• Order, invoice or subscription references.
• Technical descriptions, screenshots and attachments.
• Browser, page and session information.
• IP address and anti-spam or security information.
• Dates, times and status of support conversations.

Live-chat information is used to answer questions, authenticate
appropriate account requests, resolve service problems, manage
orders and cancellations, investigate abuse and maintain a
support history.

Crisp may use cookies beginning with
crisp-client/* to maintain chat-session continuity
between pages and visits.

Crisp Privacy Statement


Crisp Cookie Policy

Remove or hide unrelated personal information before uploading
a screenshot. Do not upload complete payment credentials,
passwords, private keys, recovery phrases or identification
documents unless KroozTV has clearly explained why a limited
document is legally necessary.

8. Reseller and affiliate information

Reseller accounts

KroozTV may process reseller account information including:

• Reseller identity and account details.
• Panel login and security activity.
• Credit purchases, balances and deductions.
• Customer lines created or managed through the panel.
• Subscription periods, packages and connection quantities.
• Support, abuse, suspension and dispute records.

A reseller is responsible for providing appropriate privacy
information to its own customers and for having a lawful reason
to enter any customer information into the reseller system.

A reseller must not provide KroozTV with unnecessary sensitive
information about an end customer.

Affiliate and referral accounts

KroozTV may process:

• Affiliate account and referral identifiers.
• Referral links, visits and attribution information.
• Qualifying orders and commission calculations.
• Fraud, self-referral and duplicate-conversion indicators.
• Payout records and payment details.

Affiliate information is used to operate the program, calculate
commissions, prevent abuse, process payouts and maintain
financial records.

9. Cookies, local storage and analytics

KroozTV may use cookies and similar technologies to:

• Operate website and client-area sessions.
• Maintain account login and security.
• Remember cookie and website preferences.
• Maintain live-chat conversation continuity.
• Protect forms from spam and automated abuse.
• Understand website traffic and technical performance.
• Measure referral or affiliate activity.
• Measure advertising or campaigns where optional tools are
  enabled and legally required consent has been obtained.

For details about cookie categories, consent and browser
controls, read the

KroozTV Cookie Policy
.

Optional analytics or advertising technologies should be
controlled through the applicable consent system where consent
is required.

10. Sources of personal information

KroozTV may obtain information from:

Directly from you

Information entered during registration, checkout,
trial requests, live chat, reseller applications,
affiliate registration and rights requests.

Automatically from your device

Website requests, cookies, IP addresses, browser data,
login records, service sessions and security events.

Payment providers

Transaction status, references, amounts, dispute
information and limited fraud or verification data.

Resellers and affiliates

Information needed to attribute referrals, administer
reseller accounts or support a customer obtained
through an authorised partner.

Security and infrastructure providers

Abuse indicators, hosting logs, network information and
automated security alerts.

Public and lawful sources

Information from public records, blockchain records or
authorities where relevant and legally permitted.

11. How KroozTV uses information

12. Legal bases for processing

Where laws such as the EU GDPR or UK GDPR require a legal basis,
KroozTV may rely on one or more of the following:

Performance of a contract

Processing needed to create an account, process an
order, activate a service, provide connections, support
the account and administer cancellations.

Legitimate interests

Protecting accounts, preventing fraud, enforcing service
limits, improving operations, resolving disputes and
securing infrastructure.

Legal obligation

Processing needed for accounting, tax, lawful requests,
legal claims, regulatory duties or mandatory records.

Consent

Optional marketing, optional cookies or another activity
where consent is requested and can be withdrawn.

Where processing is based on legitimate interests, KroozTV
considers the necessity of the processing and its effects on
customers.

Where processing is based on consent, withdrawing consent does
not affect processing that was lawful before withdrawal.

13. When information may be shared

KroozTV does not make personal information publicly available
merely because a person purchases an IPTV service.

Information may be disclosed to the following categories when
reasonably necessary:

Hosting and infrastructure providers

Providers supporting website hosting, servers, storage,
backups, network delivery and system monitoring.

Billing and client-area providers

Software and service providers used for accounts,
invoices, orders, subscriptions and customer records.

Payment providers

Card, bank, wallet, cryptocurrency or alternative
payment providers used to process the transaction.

Live-chat providers

Crisp and related infrastructure used to operate support
conversations and chat security.

Security and fraud providers

Providers helping detect attacks, spam, automated
activity, stolen payments and account abuse.

Analytics and consent providers

Providers supporting website measurement, consent
choices and technical performance where enabled.

Professional advisers

Accountants, legal advisers, auditors or consultants
where access is necessary and subject to confidentiality.

Authorities and legal recipients

Courts, regulators, law-enforcement agencies or other
recipients where disclosure is legally required.

Business transfers

Information may be transferred as part of a lawful merger,
acquisition, financing, restructuring, asset transfer or sale
of the business or relevant service. Appropriate confidentiality
and privacy protections will be applied where required.

Independent resellers

When an order involves an independent reseller, limited
information may be exchanged where necessary to activate,
identify or support the account. The reseller remains
responsible for its independent privacy practices.

14. International data transfers

KroozTV serves customers and uses service providers that may
operate in different countries. Information may therefore be
processed outside the country where you live.

Privacy and data-protection laws may differ between countries.
Where applicable law requires additional safeguards for an
international transfer, KroozTV may rely on:

• An adequacy decision.
• Approved contractual safeguards.
• A service provider’s recognised transfer mechanism.
• A legally permitted exception.
• Your explicit consent where appropriate.

A service provider may publish more specific information about
where it stores or processes data in its own privacy notice.

European Commission adequacy information


Standard Contractual Clauses

15. How long information is retained

KroozTV retains information only for as long as reasonably
necessary for the purpose for which it was collected, including
legal, accounting, fraud-prevention, security and dispute needs.

When information is no longer required, KroozTV may delete it,
anonymise it, aggregate it or securely isolate it until deletion
is completed.

A deletion request may not require removal of information that
must be retained for legal obligations, fraud prevention,
security, claims, accounting or the establishment and defence of
legal rights.

16. How information is protected

KroozTV uses reasonable administrative, technical and
organisational measures intended to protect information against
unauthorised access, loss, misuse, alteration and disclosure.

Measures may include:

• Encrypted HTTPS connections for supported website pages.
• Account authentication and access controls.
• Restricted administrative access.
• Server, application and network monitoring.
• Fraud, bot and abuse-prevention controls.
• Logging of important security events.
• Software maintenance and security updates.
• Backups and service-recovery procedures.
• Confidentiality obligations for appropriate providers.

No internet transmission, server, application or storage system
can be guaranteed completely secure. Customers must also protect
their passwords, credentials, playlist addresses and devices.

Report suspected credential theft, unauthorised account access
or accidental disclosure through live chat as soon as possible.
KroozTV may reset or restrict access while investigating.

17. Your privacy rights

The rights available to you depend on your location, the type
of information and the legal basis used for processing.

Right to be informed

Receive information about how and why personal
information is processed.

Right of access

Request confirmation and a copy of eligible personal
information held about you.

Right to correction

Ask for inaccurate or incomplete information to be
corrected.

Right to deletion

Request deletion in circumstances where continued
processing is not legally required or justified.

Right to restriction

Ask for certain processing to be temporarily limited in
eligible circumstances.

Right to portability

Receive certain information in a structured,
machine-readable format where this right applies.

Right to object

Object to certain processing based on legitimate
interests or to direct marketing.

Right to withdraw consent

Withdraw consent for future processing where consent is
the legal basis.

Automated-decision rights

Request information or review where applicable law
protects against solely automated significant decisions.

Right to complain

Raise a concern with KroozTV or an appropriate
data-protection authority.

Certain rights are subject to legal exceptions. For example,
KroozTV may need to retain invoice, fraud, security or dispute
information even after an account is closed.

European Commission privacy rights


European Data Protection Board


UK ICO privacy information

18. How to submit a privacy request

Submit a privacy request through official KroozTV live chat.

1
Open official live chat

Use the live-chat button on krooztv.net or the
direct link provided on this page.

2
State the privacy right

Explain whether you are requesting access,
correction, deletion, restriction, portability,
objection or withdrawal of consent.

3
Identify the relevant account

Provide the order number, invoice number, client
identifier or reseller account needed to locate the
information.

4
Complete proportionate verification

KroozTV may ask for limited information to confirm
that the requester is the account holder or an
authorised representative.

5
Receive the response

KroozTV will respond within the period required by
applicable law and may explain any lawful exception
or necessary extension.

Identity verification

Verification helps prevent another person from accessing or
deleting your information. KroozTV will request only information
reasonably necessary for the request.

Authorised representatives

A representative may be required to provide proof of authority.
KroozTV may also contact the account holder directly where
permitted.

Unfounded or excessive requests

Where legally permitted, KroozTV may refuse or charge a
reasonable fee for a request that is manifestly unfounded,
repetitive or excessive.

19. Marketing and communication choices

KroozTV may send service-related communications needed to
administer an account or order, such as activation,
transaction, security, expiry or important service notices.
These are not necessarily optional marketing messages.

Promotional communications may be sent where:

• You requested or consented to them.
• Applicable law otherwise permits them.
• A valid existing-customer marketing basis applies.

Where a promotional message contains an unsubscribe control,
use that control to stop future messages of that type.

You may also object to direct marketing through official
KroozTV live chat.

KroozTV may retain a limited suppression record after an
unsubscribe request so that the preference can be respected.

20. Automated processing and fraud detection

KroozTV and its service providers may use automated rules or
risk signals to:

• Detect suspicious payment activity.
• Limit automated website attacks or spam.
• Identify excessive simultaneous connections.
• Detect repeated trial requests or affiliate fraud.
• Temporarily hold a high-risk order for review.
• Block malicious or clearly abusive network activity.

These controls may temporarily delay an order, challenge a
login, restrict a connection or request additional verification.

KroozTV does not intend to make a decision based solely on
automated processing that produces a legal or similarly
significant effect where applicable law prohibits that practice.

Contact live chat to request review of an automated restriction
affecting your account.

21. Children’s privacy

KroozTV services are intended for adults who are legally able
to enter into a subscription agreement. They are not directed
to children.

KroozTV does not knowingly invite a person under 18 to create a
customer, reseller or affiliate account.

An adult account holder is responsible for supervising use of
the Service by members of the household and applying appropriate
device, application and content controls.

Contact live chat if you believe a child has supplied personal
information without appropriate authorisation. KroozTV will
review the report and take appropriate action.

22. External websites and third-party applications

KroozTV pages and tutorials may link to:

• IPTV player developers.
• Device manufacturers.
• Application stores.
• Payment providers.
• VPN or network providers.
• Government or consumer-information websites.
• Other external resources.

External services control their own privacy practices.
Following a link or installing an application may allow that
external provider to collect information independently.

Review the external provider’s privacy policy, permissions and
terms before submitting information or installing software.

KroozTV is not responsible for an unaffiliated provider’s
independent processing, tracking, security or data-retention
practices.

23. Privacy concerns and complaints

KroozTV encourages customers to raise privacy concerns through
official live chat so the matter can be investigated.

Depending on where you live, you may also have the right to
complain to a national, regional or state privacy authority.

For EU or EEA residents, this may include the data-protection
authority in the country where you live, work or believe a
violation occurred.

For UK residents, the relevant supervisory authority is
ordinarily the Information Commissioner’s Office.

European data-protection authorities


UK Information Commissioner’s Office


US FTC privacy and security information

24. Changes to this Privacy Policy

KroozTV may update this Privacy Policy when:

• Website or service technology changes.
• New payment, analytics or support providers are introduced.
• Reseller or affiliate procedures change.
• Security or fraud-prevention practices change.
• Legal or regulatory requirements change.
• New products or account features are added.

The effective and last-updated dates at the top of the page
identify the current published version.

Where legally required, KroozTV will provide additional notice
of a material change through the website, client area, live chat
or another available account communication method.

25. Related KroozTV policies and pages

Terms of Service
Rules covering accounts, subscriptions, connection
limits, payments and acceptable use.


Cancellation and Refund Policy
Procedures for cancellation, renewal and refund
requests.


Cookie Policy
Details about website cookies, live-chat storage and
consent choices.


DMCA Policy
Procedures for submitting copyright-related notices.


IPTV Subscription Plans
Review current subscription durations and connection
options.


Free IPTV Trial
Test service and device compatibility before purchasing.


IPTV Reseller Program
Review reseller-panel and credit-package information.


Affiliate Program
Review referral and affiliate-program information.


Installation Tutorials
Find setup guidance for compatible devices and IPTV
applications.


Official KroozTV Website
Return to the main KroozTV service page.


Client Area
Access account services, invoices and active products.


Official Live Chat
Submit a privacy, account, payment or service request.

26. Frequently asked privacy questions

Contact KroozTV about privacy

Use official KroozTV live chat to submit a privacy question,
account-data request, correction request, deletion request,
marketing objection or security report.

Include only the details needed to locate the account:

• Order or invoice number
• Client-area account name or customer identifier
• Subscription, reseller or affiliate account involved
• The privacy right or issue you are reporting
• The specific information or time period concerned

Open official KroozTV live chat


Sign in to the client area