1. Acceptance of these Terms

These Terms of Service constitute an agreement between you and
KroozTV concerning your use of the KroozTV website and digital
services.

In these Terms, “KroozTV,” “we,” “us” and “our” mean the
operator that accepts and fulfils your order through
krooztv.net. “You” and “customer” mean the person or business
visiting the website, creating the account or purchasing the
applicable service.

You accept these Terms when you perform any of the following:

• Access or continue using the KroozTV website.
• Create or use a KroozTV client-area account.
• Request or activate a free or paid trial.
• Place or pay for an IPTV subscription order.
• Use subscription credentials supplied by KroozTV.
• Purchase or use reseller access or reseller credits.
• Register for or use the affiliate program.

Additional terms shown on an order page, invoice, promotion,
reseller agreement or affiliate page form part of the agreement
for that product. When specific product terms conflict with
these general Terms, the more specific terms apply to that
product.

2. Definitions

Account
The customer record, client-area login or service profile
associated with an order.
Activation
The creation, delivery or application of IPTV credentials,
portal access, an M3U address, account permissions,
simultaneous connections, a reseller panel or reseller
credits.
Connection
One permitted simultaneous stream. A package with multiple
connections permits no more than the purchased number of
streams at the same time.
Credentials
Usernames, passwords, portal addresses, playlist addresses,
tokens, MAC-based access details or other information used
to connect to the Service.
Service
The KroozTV website, IPTV subscription access, trial access,
reseller services, affiliate services, account tools,
tutorials and support functions.
Subscription term
The purchased access period beginning on activation unless
the applicable order states otherwise.

3. Eligibility and authority

You must be at least 18 years old or the legal age of majority
in your place of residence, whichever is higher, to purchase a
KroozTV service.

When purchasing for a business, organisation or another person,
you represent that you have authority to accept these Terms on
their behalf and to use the supplied payment method.

You represent that:

• The account and billing information you provide is accurate.
• You are authorised to use the selected payment method.
• Your use of the Service is lawful in your location.
• You are not subject to restrictions that legally prevent
  KroozTV from supplying the Service to you.

Certain programming categories may be unsuitable for minors.
The adult account holder is responsible for device controls,
playlist-category controls and supervision of anyone permitted
to use the account.

4. Description of the KroozTV Service

KroozTV provides time-limited digital subscription access and
associated account support. The features included with a plan
are those displayed on the applicable product page, checkout
page or invoice when the order is placed.

A service package may include:

• Live television streaming categories.
• Video-on-demand movies and television series.
• Electronic programme guide information where available.
• One or more simultaneous connections.
• Account credentials or portal-based access.
• Installation tutorials and reasonable technical support.
• Reseller panel access or reseller credits, when purchased.

Digital access

Unless expressly stated otherwise, the purchase is for
digital service access. It does not include a television,
streaming device, router or physical product.

Player applications

An IPTV player application may be required. Third-party
player licences or app-store charges are not included
unless the order expressly says they are included.

Internet access

KroozTV does not supply the customer’s internet
connection, mobile data, local network or equipment.

No ownership transfer

Subscription activation grants limited access during
the paid term. It does not transfer ownership of any
software, media, website material or service system.

5. Orders, acceptance and activation

Submitting an order

An order is a request to purchase the selected service. An
automatic invoice or payment acknowledgement does not by itself
guarantee that the order has been accepted.

Order review

KroozTV may verify payment, billing information, fraud indicators,
product availability and account history before activating an
order.

Order acceptance

An order is normally accepted when KroozTV confirms the order
and activates or delivers the relevant service credentials,
connections, reseller panel or reseller credits.

Delivery

Digital credentials may be displayed in the client area,
supplied through the order system or communicated through an
official KroozTV support conversation. You are responsible for
checking the account and information supplied during checkout.

Right to reject or correct an order

KroozTV may reject, hold, correct or cancel an order when:

• The payment cannot be verified.
• The price or product information contains a clear error.
• The order appears fraudulent or unauthorised.
• The requested product is unavailable.
• The customer has materially violated these Terms.
• Supplying the order would violate applicable law.

When KroozTV cancels a paid order before activation, the
payment will be handled according to the applicable
cancellation and refund rules.

6. Free and paid trials

Trial access is offered to help customers test general service
operation, device compatibility and network suitability before
purchasing a longer subscription.

Unless an offer states otherwise:

• A trial is limited to one trial per customer or household.
• Trial duration begins when trial access is activated.
• Trial duration will not be paused while the customer is offline.
• Trial channel or VOD availability may differ from a paid plan.
• A free trial has no cash or credit value.
• Creating multiple identities to obtain repeated trials is
  prohibited.

Customers should use the trial period to test the intended
device, internet connection, player application and important
viewing categories before placing a longer subscription order.

7. Subscription periods and expiration

Subscription access is supplied for the period stated on the
applicable product page, order or invoice.

Beginning of the term

The subscription term normally begins at activation, not when
the customer first decides to watch.

Continuous calendar period

Subscription time runs continuously. It is not calculated only
from hours or days during which the customer actively streams.

Expiration

Access may stop automatically when the paid term expires unless
the customer renews the service or an automatic-renewal
arrangement applies.

Extensions

Any goodwill extension, service credit or replacement period is
discretionary unless required by law or expressly confirmed by
KroozTV.

8. Devices and simultaneous connections

A connection is a permitted simultaneous stream. It is not
necessarily the total number of devices on which credentials
may be installed.

Exceeding the purchased connection limit can cause playback
interruption, automatic security restrictions, temporary
account locking or suspension.

The customer must purchase sufficient connections for the
intended simultaneous use. Retail credentials may not be shared
publicly, sold, posted online or distributed between unrelated
households for commercial use.

9. Account credentials and security

You are responsible for maintaining the confidentiality of your
client-area login, subscription credentials, reseller login and
any device information associated with the account.

You agree to:

• Use a unique and reasonably secure client-area password.
• Keep usernames, passwords and playlist addresses private.
• Limit access to trusted people covered by your package.
• Sign out from devices that you no longer control.
• Contact live chat promptly if credentials may have been
  exposed or stolen.
• Provide accurate information when requesting an account or
  device reset.

Activity performed using your credentials may be treated as
authorised activity until you report a security problem.

Never post subscription credentials, portal addresses,
passwords, client-area screenshots containing private details
or active playlist addresses on public forums or social media.

10. Technical and customer requirements

Successful streaming depends on systems that KroozTV does not
fully control. The customer must provide and maintain:

• A compatible television, phone, tablet, computer or streaming device.
• A supported IPTV player or playback application.
• A stable internet connection with sufficient available speed.
• A properly configured home or business network.
• Current device firmware and application software.
• Sufficient device storage, memory and processing capability.
• Any third-party application licence required by the selected player.

Internet-provider and network conditions

Playback may be affected by congestion, Wi-Fi interference,
routing, local network configuration, internet-provider
restrictions, mobile-data limits, DNS performance, VPN
performance or regional connectivity.

Device compatibility

General device compatibility statements do not guarantee that
every model, firmware version or third-party application will
provide identical performance.

VPN and proxy use

A customer may use a lawful VPN or proxy where technically
supported, but KroozTV does not guarantee performance through a
third-party VPN or proxy. VPN use must not be used to evade
account security, connection limits or applicable law.

11. Channel, event and VOD availability

Streaming line-ups are dynamic. Specific channels, sporting
events, programmes, categories, movies, series, languages,
programme-guide information or playback qualities may change
during a subscription.

KroozTV does not promise that:

• Every advertised or previously available channel will remain available.
• Every sporting event will be available in every location or category.
• Electronic programme guide information will always be accurate.
• Every stream will be available in a specific resolution.
• Every title will include subtitles or a specific language track.
• VOD content will remain available for the entire subscription period.
• Channel names, numbers or category locations will remain unchanged.

Channels or titles may be replaced, reorganised, interrupted or
removed due to technical, supplier, security, legal, maintenance
or operational reasons.

The temporary failure or removal of one channel, event, movie,
series episode, EPG entry or category does not automatically
mean that the entire subscription has failed.

12. Acceptable use

A standard retail subscription is licensed for personal,
private, non-commercial and lawful viewing during the paid
subscription term.

You may:

• Configure your credentials on compatible personal devices.
• Permit members of your household to use the account within
  the purchased connection limit.
• Request reasonable setup and troubleshooting assistance.
• Change player applications or devices when supported.
• Use features made available through your purchased plan.

All use remains subject to the connection limit, account
security requirements, applicable law and the restrictions in
these Terms.

13. Prohibited activities

You must not use the website, account or Service to:

Restream, retransmit, rebroadcast or redistribute any
stream or service output.
Resell retail credentials without an authorised reseller
agreement.
Publicly exhibit or commercially display the Service.
Exceed or attempt to bypass the purchased simultaneous
connection limit.
Publish, leak, trade or share credentials publicly.
Record or copy content in violation of applicable law or
third-party rights.
Scrape, crawl, scan, probe or reverse engineer KroozTV
systems without written permission.
Circumvent authentication, access controls, security
systems or usage restrictions.
Launch denial-of-service activity, automated requests,
malicious traffic or network attacks.
Upload, transmit or distribute malware, scripts, exploits
or destructive code.
Use false identities, stolen payment methods or
unauthorised billing information.
Abuse trials, discounts, promotions, referrals or refund
procedures.
Submit knowingly false chargebacks or payment disputes.
Harass, threaten, impersonate or abuse support personnel or
other users.
Infringe copyright, trademarks, privacy or other legal
rights.
Use the Service for any activity prohibited by applicable
law.

14. Prices, invoices and payments

Prices

The applicable price is the price displayed and confirmed for
the selected package when the order is placed. Prices may
change for future orders or renewals.

Currency and conversion

Your card issuer, bank, wallet service or payment provider may
apply exchange-rate differences, network charges or transaction
fees that KroozTV does not control.

Payment authorisation

You authorise KroozTV and the applicable payment provider to
process the amount shown for the order.

Taxes

Prices include or exclude taxes according to the information
shown during checkout and the rules applying to the transaction.
Customers remain responsible for taxes or charges legally
payable by them.

Cryptocurrency and irreversible payments

Cryptocurrency transactions and certain alternative payments
may be irreversible. The customer is responsible for using the
correct network, amount, wallet address and transaction details.
A payment sent to an incorrect address or unsupported network
may not be recoverable.

Payment verification

KroozTV may request reasonable proof of payment when an order
cannot be matched automatically. Sensitive information not
needed for verification should be hidden.

Never send a full payment-card number, card security code,
account password, wallet private key or cryptocurrency recovery
phrase through live chat.

15. Renewals and recurring billing

A subscription may be sold as a one-time term or under a
recurring billing arrangement. Recurring billing applies only
when it is shown during checkout, authorised by the customer or
separately agreed through the payment provider.

Automatic renewal

Where automatic renewal is active, the payment method may be
charged at the beginning of each renewal period until the
renewal is cancelled.

Renewal price

A future renewal may use the then-current price where permitted
and where any legally required notice has been provided.

Cancellation of renewal

The customer should request cancellation before the next
scheduled charge. Cancelling future renewal normally does not
end access already paid for.

Failed renewal

KroozTV may suspend or allow a subscription to expire when a
renewal payment fails, is reversed or cannot be verified.

16. Cancellations, refunds and payment disputes

Cancellation and refund requests are governed by the

KroozTV Cancellation and Refund Policy
,
which forms part of these Terms.

Cancelling future renewal, terminating use of the Service and
requesting a refund are different actions. Stopping use or
deleting an application does not automatically cancel billing.

Seven-day guarantee

Where advertised and applicable, eligible direct retail
subscription purchases may be reviewed under the KroozTV
seven-day money-back guarantee and the conditions stated in the
Cancellation and Refund Policy.

Payment disputes

Contact live chat first when you believe a payment is duplicate,
incorrect, unauthorised or associated with an unresolved order
problem. This does not remove any legal right to contact your
bank or payment provider.

Knowingly submitting a false payment dispute, concealing
successful delivery or continuing to use a service after
claiming it was not supplied may result in account termination
and recovery action where legally permitted.

17. Reseller accounts and credits

Reseller panels and credits are business-oriented digital
services. Resellers are responsible for understanding the
panel, testing the service and managing their own end customers.

An authorised reseller must:

• Keep panel credentials secure.
• Create accounts only within the available credit balance.
• Provide accurate descriptions to end customers.
• Avoid promises that exceed KroozTV’s published service terms.
• Provide first-line assistance to the reseller’s customers.
• Comply with consumer, advertising, tax and privacy laws.
• Use KroozTV names or logos only as authorised.
• Prevent panel access by unauthorised third parties.

Credit usage

Credits may be deducted when a reseller creates, renews,
upgrades or modifies an end-user subscription. Used credits
cannot normally be restored merely because the reseller’s
customer changes their mind.

Credit value

Reseller credits are account units for permitted panel activity.
They are not bank deposits, stored-value accounts or
cryptocurrency and are not automatically redeemable for cash.

Reseller representations

A reseller is an independent business and must not falsely claim
to be KroozTV’s owner, employee, legal representative or
exclusive agent.

Separate reseller conditions

Additional reseller conditions shown on the

KroozTV reseller page

or agreed when the panel is supplied also apply.

18. Affiliate and referral activity

Affiliates may promote KroozTV only through lawful, honest and
non-misleading marketing.

Affiliates must not:

• Make false guarantees about uptime, channels or performance.
• Use spam, unsolicited bulk messages or deceptive advertising.
• Impersonate KroozTV or register misleading brand domains.
• Bid on restricted trademarks when prohibited by program rules.
• Create fake orders, self-referrals or fraudulent conversions.
• Publish unauthorised discount codes or altered prices.
• Make legal claims on behalf of KroozTV.

Commission may be withheld or reversed for refunded, fraudulent,
duplicate, disputed, self-referred or policy-violating orders.
Additional rules published on the

KroozTV affiliate page

apply to program participants.

19. Customer support and troubleshooting

KroozTV provides reasonable assistance for activation, account
access and general setup issues. Support does not guarantee
repair of devices, internet connections or third-party
applications outside KroozTV’s control.

Before requesting service-failure remedies

KroozTV may ask the customer to complete proportionate
troubleshooting, including:

1
Verify credentials

Confirm that the username, password, portal, playlist
or MAC information has been entered correctly.

2
Restart the equipment

Restart the player application, streaming device,
television, router and modem where appropriate.

3
Test another player or device

This helps distinguish a service problem from a
specific application or device issue.

4
Test the network

Where possible, compare Wi-Fi with Ethernet or
another lawful internet connection.

5
Provide precise details

Identify the affected channel, category, title,
device, player, time and displayed error.

Customers can also use the

KroozTV installation tutorials

for supported setup methods.

20. Suspension and termination

KroozTV may temporarily restrict or permanently terminate an
account when reasonably necessary to:

• Protect the website, network or other customers.
• Investigate suspected fraud or account compromise.
• Enforce connection limits.
• Respond to a payment reversal or failed payment.
• Prevent unauthorised restreaming or redistribution.
• Comply with law, court orders or valid legal requests.
• Address a material violation of these Terms.

Security restrictions

KroozTV may impose a temporary security restriction while
unusual access patterns, excessive connections or suspected
credential leakage are investigated.

Termination for material breach

Immediate termination may occur for serious fraud, malicious
attacks, public credential distribution, unauthorised
commercial restreaming or repeated deliberate violations.

Effect of termination

Termination may disable client-area access, streaming
credentials, reseller panels, unused promotional benefits and
other account functions. Refund treatment remains subject to
the Cancellation and Refund Policy and mandatory law.

21. Third-party applications, links and providers

KroozTV may provide tutorials, links or compatibility
information concerning third-party IPTV players, app stores,
VPN services, payment providers, devices or websites.

A reference or link does not mean that KroozTV owns, controls
or guarantees the third-party service.

You are responsible for reviewing:

• The third party’s terms and privacy policy.
• Any licence or payment required for the third-party application.
• Device permissions requested by the application.
• Whether the application is lawful and suitable in your location.
• Whether the provider continues to support your device.

KroozTV is not responsible for an external service’s independent
changes, outages, charges, security practices, removals from an
app store or compatibility decisions.

22. Intellectual property and website materials

The KroozTV website design, original written material, brand
elements, graphics, account systems and service documentation
are protected by applicable intellectual-property laws.

You may view and use website materials for personal evaluation
of KroozTV services. You may not, without permission:

• Copy or republish substantial website material.
• Remove copyright, trademark or attribution notices.
• Use KroozTV branding to impersonate the official service.
• Create a confusingly similar website, account or domain.
• Sell or commercially exploit KroozTV tutorials or graphics.

Third-party names, programmes, devices, applications and
trademarks remain the property of their respective owners.
References are used for identification or compatibility
information and do not necessarily imply endorsement.

Copyright-related notices should be submitted according to the

KroozTV DMCA Policy
.

23. Privacy, cookies and account information

KroozTV’s collection and handling of personal and technical
information are described in the

Privacy Policy
.

Website cookies and similar technologies are described in the

Cookie Policy
.

KroozTV may process account, payment-reference, device,
security, support and technical-log information where reasonably
necessary to:

• Fulfil and administer orders.
• Authenticate accounts.
• Protect the Service from abuse.
• Investigate technical problems.
• Apply connection limits.
• Handle cancellations and refunds.
• Comply with applicable legal obligations.

24. Service availability and disclaimers

KroozTV will use reasonable efforts to provide the purchased
digital service. However, internet streaming is subject to
technical conditions and dependencies outside KroozTV’s complete
control.

To the maximum extent permitted by applicable law, the Service
is provided on an “as available” basis. KroozTV does not promise
that:

• The Service will operate without every interruption or delay.
• Every stream will be free from buffering on every connection.
• Every channel or title will remain continuously available.
• Every third-party application will continue to be supported.
• Electronic programme guide information will always be complete.
• The Service will satisfy every individual preference.

Marketing phrases describing quality, speed, availability,
channel quantities or uptime are general service descriptions
and not absolute guarantees under every technical condition,
unless a specific written guarantee expressly says otherwise.

Nothing in this section excludes a warranty, remedy or service
standard that applicable consumer law does not allow KroozTV to
exclude.

25. Limitation of liability

Nothing in these Terms excludes or limits liability where doing
so would be unlawful, including liability that cannot be
excluded under applicable consumer law.

Subject to that rule, KroozTV is not responsible for loss caused
solely by:

• The customer’s internet provider, router or local network.
• An unsupported or defective device or third-party application.
• Customer disclosure or misuse of credentials.
• Use exceeding the purchased connection limit.
• Unauthorised account access not caused by KroozTV.
• A third-party payment provider, app store, wallet or VPN.
• Scheduled maintenance or events beyond reasonable control.
• Use of the Service contrary to these Terms or applicable law.

Indirect and business losses

To the extent permitted by law, KroozTV will not be liable for
indirect, incidental, special or consequential losses, or for
lost profits, lost business opportunities, lost reseller sales
or reputational damage that was not reasonably foreseeable when
the agreement was formed.

Maximum contractual liability

Where legally permitted, KroozTV’s total contractual liability
relating to a specific paid service will not exceed the amount
paid directly to KroozTV for the affected subscription period
or order.

This limitation does not apply where applicable law requires a
greater remedy or prohibits the limitation.

26. Mandatory consumer rights

These Terms do not exclude, restrict or replace consumer rights
that cannot legally be waived.

Depending on the customer’s location and the circumstances of
the order, mandatory law may provide rights concerning:

• Pre-contract information.
• Online or distance-selling cancellation.
• Automatic-renewal notices and cancellation.
• Digital services that do not conform to the contract.
• Repair, correction, price reduction or refund.
• Unfair contract terms.
• Unauthorised payments.

Where mandatory law provides stronger protection than these
Terms, the mandatory protection applies.

UK consumer protection information


UK online and distance-selling guidance


European consumer rights


European withdrawal information


WIPO copyright information

27. General legal terms

Applicable law and jurisdiction

Applicable law and the courts with jurisdiction will be
determined according to the KroozTV contracting operator, the
transaction and any mandatory rules that apply to the customer.
Nothing in these Terms requires a consumer to surrender a local
legal protection or forum that cannot lawfully be waived.

Good-faith resolution

Before beginning formal proceedings, the parties should make a
reasonable attempt to resolve the issue through official
KroozTV live chat, unless urgent legal action is necessary.

Entire agreement

These Terms, the applicable order information and the linked
policies form the agreement concerning the Service and replace
earlier statements concerning the same subject.

Severability

If a provision is found unlawful or unenforceable, it will be
limited or removed only to the extent necessary. The remaining
provisions will continue to apply.

No waiver

A delay or failure to enforce a provision does not permanently
waive the right to enforce it later.

Assignment

You may not transfer an account or agreement without KroozTV’s
permission. KroozTV may transfer its rights and obligations as
part of a lawful business reorganisation, sale or service
transfer, provided that mandatory customer rights are preserved.

Force majeure

KroozTV is not responsible for delay or failure caused by an
event beyond reasonable control, such as major internet routing
failure, data-centre disruption, power failure, natural disaster,
war, civil disturbance, governmental action, widespread
cyberattack or failure of an essential third-party provider.

Survival

Provisions concerning payments, prohibited conduct,
intellectual property, liability, disputes and other provisions
that logically must continue will survive expiration or
termination.

28. Changes to the Service and these Terms

Service changes

KroozTV may update systems, applications, security controls,
portal information, category organisation, plans, connection
options and service features.

Term changes

KroozTV may revise these Terms to reflect changes in the
Service, technology, payment procedures, legal requirements or
business operations.

Material changes

Where legally required, reasonable notice of a material change
affecting an active subscription will be provided through the
website, client area, live chat or another available account
communication method.

Effective version

The effective and last-updated dates at the top of the page
identify the current published version.

29. Related KroozTV policies and pages

Privacy Policy
How account, technical, payment-reference and support
information may be handled.


Cancellation and Refund Policy
Rules for cancellations, renewals, refund requests and
the seven-day guarantee.


Cookie Policy
Information about website cookies, storage technologies
and privacy choices.


DMCA Policy
Procedures for submitting copyright-related notices.


IPTV Subscription Plans
Review current subscription periods, connection options
and plan information.


Free IPTV Trial
Test general operation and compatibility before
purchasing a longer plan.


IPTV Reseller Program
Review reseller-panel and credit-package information.


Installation Tutorials
Find setup guidance for compatible devices and player
applications.


Affiliate Program
Review referral and affiliate-program information.


Official KroozTV Website
Return to the main KroozTV service page.


Client Area
Review account services, invoices and active products.


Official Live Chat
Contact KroozTV about account, payment, service or Terms
questions.

30. Frequently asked questions

Contact KroozTV

For questions about these Terms, an order, subscription
activation, simultaneous connections, a reseller account,
payment, cancellation or service issue, contact KroozTV through
official live chat.

Include only the information needed to identify the issue:

• Order or invoice number
• Client-area account name
• Subscription or reseller package
• Activation or payment date
• Clear description of the question or problem

Open official KroozTV live chat


Sign in to the client area